Privacy Policy

Effective Date: July 2025

Digital Concierge Group ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, interact with us, or provide us with your information.

1. Information We Collect

We collect personal information only when you voluntarily provide it through the Service Request Form or Contact Form on our website. The types of information you may provide include:

● Name

● Email address

● Phone number

● Service address or delivery location

● Details related to your service request or inquiry

We use this information solely for the following purposes:

● To schedule appointments

● To provide service quotes/proposals

● To process Certificates of Insurance (COI) requests

● To facilitate equipment ordering and delivery

We do not collect personal data through passive means such as cookies for tracking or analytics unless otherwise specified elsewhere in this policy.

2. How We Use Your Information

We use the information you provide through our Service Request Form and Contact Form exclusively for the following purposes:

● To provide and improve our services.

● To schedule appointments related to the services you request

● To prepare and send service quotes based on your inquiry

● To process and fulfill Certificates of Insurance (COI) requests

● To coordinate and complete equipment ordering and delivery

We do not use your information for marketing purposes unless you have explicitly opted in, and we do not sell your personal data to third parties. Please note that messages and data rates may apply. You will receive service-related alerts and updates via SMS. Message frequency will vary based on your service requests, but you can expect up to 5 messages per month. To stop receiving messages, text STOP. For help, text HELP.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

● Service providers: who assist us with operations such as procurement, customer support, or shipments.

● Legal authorities: when required to comply with applicable laws or legal processes.

● Business transfers: if our business or assets are merged, acquired, or sold, your information may be transferred as part of that transaction.

4. Your Choices and Rights

You may have rights under data protection laws to:

● Access or correct your personal data.

● Request deletion of your personal data.

● Withdraw consent where we rely on consent to process your data.

● Object to or restrict certain data processing activities.

To exercise your rights, contact us at contact@digitalconciergegroup.com.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Digital Concierge Group
Email: contact@digitalconciergegroup.com